FAQ

What is the delivery timeline?

A paid order normally needs 1–2 business days for preparation, followed by estimated carrier transit of 4–6 business days after dispatch.

May I request a return or exchange?

Qualifying unused new items, including non-defective items, may be requested for return; eligible defective items and exchanges are also accepted when the request is made within 30 days after delivery.

How is a return mailed?

Obtain approval and the return address first. Use the free prepaid label included in the package; no restocking fee applies.

When does a refund start?

We process and initiate an approved refund to the original payment method within 10 days. Posting time at the financial institution is separate.

Where can I get help?

The Shipping Policy and Refund Policy have the detail, or use Contact Us for an order, product, payment, or privacy question.